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Shipping & Returns

 

Shipping Policy

When placing an order with us where we are to deliver goods to you, we require a physical street address. To assist us in processing your order, please also provide your land-line phone number. Please note that an authorised signatory needs to be at the delivery address to sign for and collect the goods, and that photo identification may be requested.

There may be instances where delivery charges may increase slightly due to incorrect data. Before proceeding with any order where the delivery charge has increased, we will contact the customer to confirm acceptance.

After an order is placed, our staff will contact you via email or telephone to confirm your order and delivery charges.

Returns Policy

We offer a 7 day return policy on selected items based on manufacturer return policies. For further information not listed, feel free to contact us.

Returns may not be accepted without a valid invoice number. For faster service, please have the following information on hand when calling for a return order: customer name, invoice number and the reason for the return.

All products returned MUST be 100 percent complete and contain ALL original manufacturer boxes and packing materials.

For warranty claims on faulty goods, if we receive a product that is found to be non-faulty, a non-fault fee may be payable.

Shipping charges on returned items are the customer's responsibility; We will match the shipping method and pay for shipping on replacement or exchange item(s).

For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery.